General Questions

Products/Services Questions

Account Questions

Contact Questions

1. General Questions

What is your return policy?
We strive for 100% customer satisfaction. If you are unsatisfied with your order, please contact us and we'll make it right.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our store as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
We are located at 415 S Washington St, Maryville, TN 37804.

3. Do you help organizations with fundraising?

Absolutely! We love helping local organizations with fundraising. With so many fundraising options, it's best to reach out to us to discuss your specific needs. You'll find we have some of the best fundraising opportunities around East Tennessee!

1. Finding Products

Search for Products
Know exactly what you want? Or perhaps you're just searching for a matte lipstick? Use our comprehensive Search box located in the upper left corner of our site to find the exact product you need, or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "red lipstick" or as specific as "dry skin moisturizer."
Search for Brands
Looking for that hot new brand? The quickest way to find your favorite brands is by using our Complete Brand List. The Complete Brand List is located by clicking the Brands tab located at the top of every page. Click Brands A-Z to see a complete list of brands. Every brand is listed alphabetically. Please note that Sephora stores may carry brands that are not carried online.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

How Can I Contact The Store?

You may come by during business hours at 415 S Washington St, Maryville, TN 37804. Or give us a call at 865-233-7235.


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